Your satisfaction is important to us. If you're not completely happy with your purchase, notify us within 14 days of receipt by emailing support@bricknbuild.co.za — please include your order number so we can assist you promptly.
Ensure your items are in their original condition and packaging, unopened, securely packed, and we'll confirm a collection date with our courier partners.
Once your return is received and inspected, we'll notify you by email. If everything checks out, your refund will be processed without delay.
Please note that a return shipping fee applies unless the item was received damaged or incorrectly sent.
Refunds are returned to your original payment method or South African bank account — whichever is applicable. Processing takes 2 working days, though card refunds may take up to 7 working days to reflect depending on your card processor. Alternatively, we're happy to issue you a store credit for future use.